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Made for businesses that live on WhatsApp

Five kinds of businesses: the questions the assistant takes off your hands, and the ones it hands to your team.

Surf schools

Lessons, levels, weather and what to bring: the same questions every day, most of them in the evening.

  1. Is the beginner lesson OK if I'm not a strong swimmer?22:31
  2. You need to be able to swim a little, and you always stay in shallow water with your instructor. Board and wetsuit are included.22:31

Answers on its own

  • Prices, lesson times and levels
  • What to bring, where to meet, where to park
  • Group sizes and age limits

Hands to your team

  • Requests for groups and school classes
  • Complaints and refunds

Via your system

  • Check open spots for a date
  • Look up a booking and record a change request, after the customer's yes

Hostels

Guests write before, during and after their stay, often in a language your night shift doesn't speak.

  1. Ciao! A che ora è il check-in? Arriviamo verso le 23.23:05
  2. Ciao! Il check-in è dalle 14:00 alle 22:00. Se arrivate più tardi, scriveteci qui e il team vi dice come entrare.23:05
  3. Answered in Italian

Answers on its own

  • Check-in and check-out times, late arrival
  • Breakfast, lockers, towels, Wi-Fi
  • How to get there from the airport or station

Hands to your team

  • Group bookings and special prices
  • Lost property and complaints

Via your system

  • Check free beds for given dates
  • Look up a reservation by name and dates

Yoga and retreats

Before someone books a week away, they have a lot of questions: food, level, rooms, how to get there.

  1. I've never done yoga. Is the retreat OK for complete beginners?20:12
  2. Yes! Every morning class has a beginner option, and the teachers adjust the poses for you. Many guests come with no experience.20:12

Answers on its own

  • Daily schedule, level and what's included
  • Food and diets (vegetarian, vegan, allergies), as you described them
  • Rooms, sharing and arrival

Hands to your team

  • Health questions and injuries
  • Changes to a paid booking

Via your system

  • Check free places in a retreat week
  • Record a room change request, after the guest's yes

Shops

Where's my order, do you have it in my size, can I return it: the questions never stop.

  1. Where is my order #4821?07:58
  2. It left our warehouse yesterday and is on its way. Here's the tracking link: parcel.example/482107:58
  3. Looked up in your shop system

Answers on its own

  • Opening hours, delivery times and costs
  • Return and exchange rules
  • Sizes, materials and care

Hands to your team

  • Damaged items and complaints
  • Bulk and business orders

Via your system

  • Look up an order and its delivery status
  • Check whether an item is in stock

Training providers

Dates, prerequisites, certificates and funding: questions from people deciding whether to sign up.

  1. Is there an evening course starting in March?21:40
  2. Yes, the evening course starts on 4 March, Tuesdays and Thursdays from 18:30 to 21:00. Shall I send you the sign-up link?21:40

Answers on its own

  • Course dates, times and place
  • Prerequisites and what you get at the end
  • Prices and payment options, as you published them

Hands to your team

  • Funding and invoices for employers
  • Exceptions and special arrangements

Via your system

  • Check free places in a course
  • Record a sign-up request for your team to confirm

What it doesn't do

Honest limits, so you know what to expect.

  • It doesn't make things up.

    Prices, dates and rules only come from what you approved. Anything else goes to your team.

  • It doesn't change things on its own.

    Anything that changes something waits for the customer's clear yes, and needs a connection to your system.

  • It doesn't replace your team.

    Complaints, refunds and special requests go to a person, with an alert by e-mail and WhatsApp.

Try it with your own questions.

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